Careers » Training & Development
Training & Development
The Coaching Approach to Supervision class helps build the skills necessary to deliver personalized, relationship-centered care. By building constructive, positive relationships, managers and supervisors show their respect for employees while also helping them become better communicators and stronger problem solvers.
As of June 2012, more than 300 employees have taken the Coaching Supervision class.
Coaching Approach to Communication
The Coaching Approach to Communication provides tools for creating and sustaining a respectful and effective relationship-centered workplace culture. The primary goals of the class are to introduce participants to this approach and to practice the following key skills: self-awareness, self-management, active listening and constructive feedback. The tools and skills learned in class can be used by individuals and with teams, with co-workers, care partners, elders and family members.
As of June, 2012, more than 240 employees have taken the Coaching for Communication class.
Developed in 2006, Loretto’s e-Learning program provides the convenience and flexibility of 24x7 learning for Loretto employees, especially those who work various shifts. Using e-learning helps employees complete required courses, in-services and corporate reorientation.
Most recently, Loretto’s HR Learning and Development department partnered with CNY ASTD and instructional design consultant Rita Barger to create an e-Learning course on the topic of Active Listening. The course uses a blend of slides, audio, video, quizzes and interactive scenarios to teach learners how to improve their listening and communication skills.
Computers are available to employees at Loretto sites and at The Learning Center, located on Loretto’s main campus.
Peer mentoring equips direct care workers with skills to help new employees become comfortable with their job responsibilities, establish respectful relationships with those they care for, and adapt to the organizational culture.
Loretto recognizes that education benefits employees, the organization, our residents and the community-at-large. Loretto provides educational expense assistance to full-time regular active employees and part-time employees regularly scheduled to work 20 or more hours per week. The benefit is 90% of tuition upon the successful completion of the course and if an A is received, Loretto will reimburse 90% of the cost of required course books.
Eden Alternative Training
This three-day experience engages Loretto's workforce in exploring the philosophy and principles of the Eden Alternative.
The Eden Alternative model of elder care is a revolutionary, person-centered approach pioneered by Dr. William H. Thomas. It focuses on creating a human habitat where daily life is elder-centered and care partners work in self-directed teams. The Eden Alternative focuses on reducing the feelings of loneliness, helplessness, and boredom elders often face.
Implementing this philosophy will mean shifting from the standard institutional, hierarchically structured medical model of care to a model characterized by respect and reverence for each person, and based on the fundamental core belief of individual choice.
Continuous Quality Improvement: Lean Six Sigma
Loretto recently implemented a new continuous quality improvement initiative to help us apply best practices, meet the needs of those we serve and improve the services we offer. A major part of the initiative is learning Lean Six Sigma continuous improvement tools. Employees learn the fundamental concepts and tools, while working on real Loretto projects.