For Our Family and Friends » FAQs
1. How do I choose the right level of care?
Please contact Cheryl Coolican, Loretto's corporate director of admissions at (315) 413- 3401 or email@example.com. Admissions representatives are available to speak to you about the array of services and options Loretto offers and to work with you to tailor services to your specific needs. Representatives will provide information, help you in making a preliminary assessment of need, provide more detailed information, and arrange for visits and tours. Please feel free to leave a message on our voice mail system after office hours or on weekends, and someone will get back to you the next business day.
You can also click here or visit http://www.medicare.gov/longtermcare/static/stepsoverview.asp or http://careconversations.org/home.aspx.
2. How do I pay for long term care services?
To learn more about payment options for long term care, read our financial literacy packet.
3. What are the differences between Medicare and Medicaid?
To learn about the differences between Medicare and Medicaid, visit http://www.medicare.gov/publications/pubs/pdf/11306.pdf.
4. Who do I contact about admissions?
Please contact Cheryl Coolican, Loretto's director of admissions at (315) 413- 3401 or e-mail her at firstname.lastname@example.org. Cheryl and her staff of professional admissions representatives are available to speak to you about the array of services and options. Representatives will provide information, help you in making a preliminary assessment of need, provide more detailed information, and arrange for visits and tours. Please feel free to leave a message after office hours or on weekends, and someone will get back to you the next business day.
5. Does Loretto offer any alternatives to nursing home care?
6. What is a continuum of care and why is it beneficial?
Today’s older adults want choice and independence. Some prefer to remain in their homes with services brought to them; others choose to give up the responsibility of home ownership and seek housing options that offer social interaction, care and support. A continuum of care is designed to meet the evolving needs of aging adults and allows individuals to have the peace of mind knowing that if health care needs change in the future, Loretto can provide different levels of care to meet those needs.
7. How is Loretto transforming eldercare?
Loretto is shaping a future now based on being an innovative eldercare provider informed by a holistic, person-centered philosophy that attends to the physical, mental and spiritual needs of those entrusted to our care. Our vision is to transform elder care in Central New York.
Fundamental to Loretto’s efforts to build an elder-centered community defined by person-centered care is the belief that strong relationships between and among residents and staff define quality of life. To accomplish this, Loretto has attracted, optimized and retained creative, passionate people who choose to work in harmony with the mission, core ideology and vision of Loretto.
8. What is the difference between Enriched Living and Assisted Living?
Enriched Living includes overall care management with meals, morning and evening care supervision, housekeeping services, medication reminders and Lifeline emergency response system. Assisted Living provides all of the above services and 24-hour staff support to help with activities of daily living.
9. Does Loretto have Alzheimer’s or dementia care?
Loretto’s The Heritage is the first residential program in Central New York created specially to care for those with Alzheimer’s disease or other dementia. Operating since 1992, The Heritage has the experience, the knowledge, and most importantly the commitment to provide the quality of care and safety you want for your family member or loved one. Particular attention is given to the safety, security, and emotional needs of our residents and their families. To learn more about Loretto’s The Heritage, click here.
10. What is PACE CNY?
PACE CNY is Loretto’s Program of All-inclusive Care for the Elderly in cooperation with St. Joseph's Hospital Health Center, for residents of Onondaga County since 1997. It is one of only 73 PACE providers in the nation.
The purpose of PACE CNY is to provide a wide spectrum of care and services to individuals who would otherwise qualify for nursing home care. From primary care physicians and nurse practitioners to social workers and dietitians, the PACE CNY team can provide home care services in the participant's home, day health centers, hospitals or long-term facilities, if needed. On-call health care coverage by doctors and nurses is available 24 hours a day, seven days a week. To learn more about Loretto’s PACE CNY, click here.
11. What insurance do you accept?
Loretto accepts Medicaid, Medicare, private pay and commercial insurance.
12. What kind of care model does Loretto use?
To learn about Loretto’s care model, click here.