Loretto Announces New President and CEO and COO


The Loretto Board of Directors announced today that Kimberly Townsend has been named its president and CEO. 

Ms. Townsend has served on Loretto’s Board of Directors for 10 years, and had been board president since 2011.

According to Ellen O’Connor, Vice Chair of Loretto’s board, “Over the past several months, the board of directors has conducted a search for a new president and CEO and we are delighted that Kimberly Townsend will be assuming that role.  Through Kim’s leadership and vision as the Board Chair, Loretto has overcome significant challenges.  We thank her for her Board service and look forward to her continued leadership.”

For the past two years, Loretto has been working with consulting firm, Health Management Partners (HMP), who helped Loretto streamline operations and establish a firm financial base.  HMP’s Bruce Buchanan, who has served as Loretto’s CEO during this time, said, “Loretto has a great future.  They have a long-standing reputation in this community as being at the forefront of elder care. They have always been true to their mission.  Now, they have the financial foundation necessary to move into the future and in Kim Townsend, Loretto has a visionary leader.”

Townsend thanked HMP for their leadership and said, “As we were working with HMP to build a stronger Loretto, we continued to move forward. We currently have   $90 million in capital projects planned and underway that are part of the vibrant economic growth of this region.”  The projects mentioned include a larger facility for the PACE MacAuliffe Health Center, to be built in East Syracuse; a second HUD apartment building Loretto will begin construction on in December in Baldwinsville; the merger of Mercy Health and Rehabilitation Center and the Cayuga County Nursing home in Auburn; and the completion of the small homes project, The Cottages at Garden Grove, for skilled nursing eligible residents being constructed in Cicero. The small-homes project is a joint project of Loretto, Crouse Hospital and St. Joseph’s Hospital Health Center.

In addition to naming a new CEO, Loretto announced that Steve Volza, Senior Vice President of Loretto, and 38 year Loretto employee has been named Chief Operating Officer of Loretto’s Skilled Nursing and Housing operations, effective immediately. According to Ellen O’Connor, who made the announcement today, “Steve has served Loretto for 38 years, and during this time, he has demonstrated great success in managing almost every area of the Loretto ministries. Anyone who knows Steve will tell you about his skill, enthusiasm, and dedication to serving elders and their families.”

Townsend is the Associate General Counsel and Senior Director of Government Affairs for Welch Allyn in Skaneateles. Her new position at Loretto will be effective January, 2014.  Townsend told the board, senior leadership and community leaders who gathered at Loretto today, “I have spent my career shaping strategy, solving problems and building strong relationships.  I will bring those strengths to Loretto. Working with Loretto’s outstanding leadership team and Board of Trustees; our great community partners; our elected officials, and the dedicated employees of Loretto, we will continue to transform the way elder care is delivered in our region and across the United States.”

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